Refund policy

Last updated: 06.05.2026

We want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, you may request a return under the conditions outlined below.

Right of Withdrawal (EU Customers)

Customers located within the European Union have the right to withdraw from their purchase within 14 days of receiving the goods, without providing a reason, in accordance with applicable EU consumer protection laws.

Return Eligibility

To be eligible for a return:

• the item must be unused
• the item must be in its original condition
• the item must be returned in its original packaging
• the original product tag/label identifying the model must remain attached to the item

We reserve the right to refuse returns that show visible signs of use, wear, alteration, missing labels, removed security tags, or damage not caused during shipping.

Hygiene & Safety Notice

Due to hygiene and health protection reasons, certain hair products such as wigs, toppers, and hair extensions may not be eligible for return if:

• the protective packaging or hygiene seal has been removed
• the product has been worn, styled, altered, or used

This policy complies with EU consumer protection regulations regarding sealed hygiene-related goods.

How to Request a Return

To request a return, please contact us through one of the following channels:

Instagram: https://instagram.com/princess.wigs

Facebook: https://facebook.com/princesswigsstore

Please include:

• your order number
• the reason for the return
• photos of the item (if it is damaged, defective, or incorrect)

Once your request is reviewed, we will provide detailed return instructions.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• the item received is defective
• the wrong item was sent

Refunds

Once we receive and inspect the returned item, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method within 7–14 business days, depending on your payment provider.

Original shipping costs are non-refundable.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide photos of the issue so we can resolve it as quickly as possible.